Step – 1: Identify The Problem
To have an anchor to the process you need to begin with identifying the problem and defining it well. Often problems exist and are entangled in a larger web of co-dependent issues that need resolving also, for the problem to be resolved. When a problem statement is well defined, the rest falls into place.
Imagine a tangled ball of yarn. Step one is about loosening all the knots and tangles and straightening out the fibre to see it clearly from beginning to end.
Step – 2: Use Both Sides of Your Brain
Design thinking is about using both sides of the brain – logical and creative, simultaneously.
It is also about being able to critically observe one’s own process and consciously switch from a rational and structured way of thinking to an emotive and intuitive approach as and when required.
Step – 3: Keep The Big Picture In Mind
While distinguishing all parts of the problem and attacking them individually is the key, it is also important to zoom out every now and then to look at the general overarching problem and to make sure that the bigger picture is not being lost.
Step – 4: Be Ready To Adapt
In a tight time-resource equation, things don’t often work out as expected. This is when being level headed and adaptable – in order to find the most feasible solution – becomes a design thinker’s most valuable quality. Stay hungry for a solution and you will find it.
In a nutshell, this is what the overall process of solving a problem using design thinking looks like: